Privacy Policy
This policy explains how ArtStay collects, uses, stores, protects, and processes personal information across the platform.
Overview
At ArtStay, we are committed to protecting the privacy and personal data of our users. This policy explains how we collect, use, store, and process your information across our website, mobile platform, and related services.
Information We Collect
We collect information that you provide directly to us, as well as data gathered automatically during your platform use:
- Personal Details: Name, email address, phone number, and physical address.
- Booking Data: Travel dates, headcount, preferences, and identity documents for regional compliance.
- Inquiry Data: Information submitted through our contact forms, partnership gateways, or support channels.
- Technical Data: IP address, browser type, device information, and platform interaction logs.
- Cookies: Information collected via tracking technologies (see Cookie Policy).
How We Use Information
The information we collect is used to operate, maintain, and improve platform services:
- Responding to your inquiries and routing travel requests.
- Processing and confirming bookings with local hosts and partners.
- Improving platform performance, UI/UX, and architectural integrity.
- Communicating updates, security notices, and relevant travel guidance.
- Ensuring legal compliance and preventing fraudulent activities.
Data Retention & Security
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. While we implement reasonable technical and organizational measures to protect your information, no digital system is entirely immune to security risks.
User Rights
Depending on your jurisdiction, you may have specific rights regarding your personal information:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate information.
- The right to request deletion of your data (subject to legal retention requirements).
- The right to withdraw consent for certain data processing activities.
Children’s Privacy
The ArtStay platform is not intended for use by children under the age of 13. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
Data Commitment
Important: ArtStay only uses personal information as needed to operate platform services, route relevant inquiries, improve user experience, and support lawful business operations.
Legal Communications
Questions regarding our policies, platform standards, or legal frameworks should be routed to our compliance desk.