Speak Up Safely
Your voice matters in maintaining the integrity of our platform. We provide safe, confidential channels to report any concerns about our community standards.
What You Can Report
We take all concerns seriously and investigate every report thoroughly
Counterfeit Craft Listings
Products falsely claiming to be authentic Kashmiri crafts or misrepresenting artisan origins
Examples:
Misleading Tourism Information
Inaccurate tour descriptions, false cultural claims, or misrepresented experiences
Examples:
Vendor Misconduct
Inappropriate behavior, policy violations, or unethical practices by platform vendors
Examples:
Privacy Violations
Unauthorized use of personal data, privacy policy breaches, or data security concerns
Examples:
Discrimination or Inaccessibility
Unfair treatment based on protected characteristics or accessibility barriers
Examples:
Technical Issues
Platform functionality problems, payment processing errors, or system outages
Examples:
Reporting Guidelines
When to Report:
- • Suspected policy violations
- • Ethical concerns about vendors
- • Misleading product information
- • Discrimination or harassment
- • Privacy or security issues
Information to Include:
- • Specific details about the incident
- • Relevant URLs, order numbers, or IDs
- • Screenshots or documentation
- • Date and time of occurrence
- • Any witnesses or additional context
Reporting Process
Our structured approach ensures thorough investigation while protecting all parties
Submit Report
Use our secure form or email with detailed information about the concern
Initial Review
Our team acknowledges receipt within 24 hours and begins preliminary assessment
Investigation
Thorough investigation conducted with all relevant parties while maintaining confidentiality
Resolution
Appropriate action taken and reporter notified of outcome within 72 hours
Response Timeline
Reporter Protections
Data Security
No Retaliation Policy
ArtStay strictly prohibits retaliation against anyone who reports concerns in good faith. This protection extends to customers, vendors, affiliates, and employees. Any retaliation will result in immediate action including account termination.
Submit Your Report
Provide detailed information about your concern. All reports are handled confidentially.
Response Time: 72 hours • Confidentiality: Ensure Privacy
Emergency Situations
For urgent safety concerns or situations requiring immediate attention, contact us directly
Immediate Safety Concerns
Physical safety, threats, or dangerous situations
Call: +91 88992 28242
Urgent Platform Issues
Security breaches or critical system problems
Email: urgent@artstayglobal.com
Thank you for helping us maintain a safe, authentic, and trustworthy platform for everyone.